At Damn Fine Coffee, we are committed to delivering high-quality products and exceptional service. We understand that there may be occasions where a refund is necessary. This policy outlines the conditions and procedures for requesting a refund for purchases made through our online store.

1. Eligibility for Refunds

Refunds may be requested under the following circumstances:

• Receipt of incorrect or damaged products.
• Non-receipt of the product within the stipulated delivery timeframe.
• Cancellation of orders prior to dispatch.

To be eligible for a refund, customers must notify us within 7 days of receiving the product or within 14 days of placing the order if the product has not been delivered.

2. Refund Request Procedure

To initiate a refund, please contact our customer service team at  (+94) 770 776655 with the following details:

• Order number
• Respective bank account details
• Reason for the refund request
• Photographic evidence of any damaged or incorrect products

Our team will review the request and respond within 3 business days with further instructions.

3. Refund Processing

Upon approval of the refund request:

• For payments made via WebXPay/Commercial Bank, the refund will be processed through the WebXPay system. The refunded amount will be credited back to the original payment method within 7-14 business days, depending on the policies of the issuing bank.
• For payments made via MintPay/Commercial Bank, the refund will be initiated through the MintPay merchant portal. Customers will receive an automated email confirming the initiation of the refund process. Subsequent installments linked to the specific purchase will be automatically canceled. The refunded amount will typically reflect in the customer’s account within 7-14 business days, subject to the processing times of the respective banking partner.

4. Conditions for Refund

Refunds will only be processed if:

• The product is returned in its original condition, unused, and with all original packaging and tags intact.
• The refund request is made within the stipulated timeframe.
• Proof of purchase is provided.

Please note that certain items, such as perishable goods or items on clearance, may not be eligible for refunds. This will be clearly indicated at the time of purchase.

5. Contact Us

For any questions or concerns regarding this refund policy, please contact us at:

 (+94) 770 776655 

Note: This policy is subject to change without prior notice. Customers are encouraged to review the policy periodically.